Stairlift Buying Guide

Consider important standard features and your surroundings

Buying a stairlift isn’t just about your staircase being indoors or outdoors, straight or curved. It’s about you and your specific needs and how a stairlift model is tailored to meet them. Think about what standard features are included, the kind of rail system you’ll need.

For example, if you have a door at the end or beginning of your stairs you might need a retractable rail, so the stairlift rail won’t block the usage of that door.  Another feature you should consider is the weight capacity of your stairlift; it’s important to consider this aspect so you know your stairlift will take you safely up and down the stairs.

During a commitment-free home visit, our dealer’s stairlift advisor does a user assessment to see which features would best suit you. This makes your stairlift as comfortable as possible to use.

Choose a stairlift company you can trust

Make sure you choose a stairlift manufacturer that is recognized as meeting both national and international standards. For instance, the British Healthcare Association makes sure companies are going above and beyond to meet their customers’ needs and Which? makes sure companies give you the exact product or service they say they will.

Make sure the stairlift company you choose is also accredited by official organizations by checking their Awards and Accreditations page.

Know what’s included in your stairlift costs

When you get your free quote, you need to know that it covers:

• A free home visit to analyze your needs;
• A stairlift model made to fit you and your home;
• Quick, clean and easy installation of your stairlift by a professional technician;
• This means: no extra installation costs;
• After sales care, including a call-out service.

Always check the warranty

Make sure critical components such as the motor, gearbox, and rail benefit from lifetime or extended warranties, you will avoid possible hazardous situations, help saving money, and ensure the peace of mind that you can count on your stairlift whenever you need it.

Know the terms of the call-out service and aftercare services

Stannah and its dealers offer call-out service. You need to know that on the off-chance anything goes wrong, someone can be there to help you. Whenever you need them. Consider all the aftercare services the stairlift manufacture you purchase your stairlift from has to offer.

Consider the types of stairs

The form of your staircase is crucial when it comes to buying and installing a stairlift. This is especially important for the rails. A straight staircase will need a straight rail system, a curved staircase or a staircase with landings will need a rail that bends and curves the same way as your stairs do. Remember, a stairlift should be a mobility device that makes your life easier, safer and more comfortable.